If you experience problems with your cellular phone or reception, try these troubleshooting tips. If you still have difficulty, a member of the GTC WIRELESS Customer Support team can help. Just call 1-800-269-3117 . It is best to call from a land line phone and have your cellular phone with you so that we can troubleshoot your problem together.

• This is normal whenever the phone is first turned on. Make sure the antenna is fully extended and wait a few seconds. The message should disappear.
• If "No Service" stays on, you may be in a location where the wireless signal is too weak, such as a subway or mountain valley, or where a cellular tower is not close enough to your phone. Weather or environmental conditions may also be a factor. Try your call again from another area.
• If "No Service" stays on in an area where you think you should be getting reception, call our Customer Support team at 1-800-269-3117 .

• Make sure your phone's power is on, the battery is charged and the antenna is fully extended.
• Check that the "No Service" indicator is off and that you are receiving a signal.
• Verify that you have dialed the number correctly by clearing the screen on your phone and attempting the call again.
• If you are still unable to place a call, note the message that you are receiving and call our Customer Support team at 1-800-269-3117 . static on my call.

• Make sure your antenna is fully extended and is not damaged.
• Check the signal-strength indicator on your display. You may be in alocation where reception is weak due to geography, weather, limited coverage, limited network capacity or other reasons.
• If this continues in all locations, there may be a problem with your phone. If the static is specific to a certain location, then chances are your phone is fine and the location has a weak signal.

• Check the number you dialed. You may need to dial an area code or a [1], depending on your phone. Some areas require 10-digit dialing for local calls.
• If the call still does not go through, make a note of the recording and call our Customer Support team at 1-800-269-3117 .

• The network - or the land line network of the party you're trying to reach - may be temporarily busy. Try calling again.

• Your battery may be low. Check the battery-charge indicator.
• If you have Call Waiting, someone may be trying to reach you. Press (SEND) to answer the second call.
• One of the phone keys may have been pressed accidentally.
• You may have a voice or text message in your mailbox.